Terms of service

1. 【A Trustworthy Brand】
— we insist on authentic photography, guaranteeing what you see is what you get.
We have a unique shooting background. All the watches we produce are photographed and videoed against the backdrop of our workbench.

Before shipping, we send these videos and photos to our customers via email/WhatsApp for confirmation.
(This step ensures no one can impersonate MSFWATCHES)






Moreover, we provide the weight and key data of the watches, and even open the back cover of the movement to show it to our customers.
(These are things that many Chinese watch sellers are most reluctant to do, which you should understand!)



2. 【Quality Assurance】
— Professional Service, Watchmaker with Ten Years of Experience Personally Conducts Quality Control

Pre-shipment Quality Control includes (but is not limited to):

  • Strong light inspection for exterior quality
  • Dust and ash removal from inside the movement
  • Testing the running noise when the movement is fully wound
  • Error adjustment
  • Waterproof testing...

P.S.: Watches are complex mechanical devices, and their inspection requires time and observation. We hope for your understanding. All the watches we ship undergo thorough quality checks to ensure that you, thousands of miles away, can purchase with confidence, minimizing the possibility of faults or defects in the watches.

'Imagine how bad you would feel if, after waiting more than 10 days overseas, you received a watch that was faulty or flawed!'
We can prevent such frustrations 99% of the time.



3.【Absolute Price Advantage】
—— Leading Original Manufacturer at the Source, Inherent Superiority

As is well known, virtually all replica and imitation watches in the world originate from Guangzhou, China. We are located right at the source, in the OEM factories, which gives us an absolute advantage in pricing.
(you shouldn't expect other merchants to offer lower prices than ours for the same quality)

In the world largest watches market — Guangzhou's Zhanxi Road, we also have corresponding after-sales service points, such as the New Southern Watch Market and the Kowloon Watch Market in Guangzhou, which primarily serve our B2B customers.

4. 【Returnable and Warrantied】
— Worry-Free After-Sales Service, Lifetime Service, Ongoing Collaboration, Never Ending

After you receive the watch:

  • If the protective film has not been removed, we support returns or exchanges without any reason (customers need to bear the shipping costs).
  • For watches where the protective film has been removed, we offer lifetime free repairs. You only need to send it back to our after-sales service point (customers need to bear the shipping costs).
If your watch encounters any issues, and you are overseas, we will provide professional customer service to connect with you online and offer assistance.
This includes: diagnosing the issue via video, guiding you through repairs, sending replacement parts, and assisting with local repairs.

5. 【Fast and Secure Logistics】
— Exclusive Courier Channels, Safe and Assured

We possess exclusive cargo agency channels with extremely strong customs clearance capabilities, ensuring that the goods are delivered to your hands quickly and safely.
That's why we offer a rare service in the industry - 【shipment insurance】, which you will see during the checkout process.


Insurance: